Shipping & Delivery Policy for wntdryfruits.com
Welcome to Walnut Tree! We aim to provide you with the best quality dry fruits along with a seamless shopping experience. Please review our Shipping & Delivery Policy carefully to understand our practices.
1. General Information
1.1 Company Information:
Walnut Tree
M A Link Road Munwarabad
Near Paris Bajaj
Srinagar - 190001
Contact Information: 9906708801
Email: walnuttree786@gmail.com
2. Order Processing
2.1 Order Confirmation: After placing an order, you will receive an order confirmation email. This email confirms that we have received your order and provides an estimated delivery time.
2.2 Processing Time: All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
3. Shipping
3.1 Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on your location and the shipping method chosen:
Standard Shipping: 7-10 business days
Express Shipping: 5-7 business days
3.2 Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email once your order has shipped. This email will contain your tracking number(s). The tracking number will be active within 24 to 48 hours.
4. Delivery
4.1 Delivery Address: We ship to addresses within India. Please ensure that the address you provide is accurate and complete.
4.2 Delivery Issues: If you encounter any issues with delivery, such as delayed or lost packages, please contact our customer service team at walnuttree786@gmail.com or 9906708801 for assistance.
5. Damages
5.1 Damaged Packages: If you receive a damaged package, please contact us immediately with your order number and a photo of the damaged product. We will work with you to resolve the issue promptly.
5.2 Claims: Please save all packaging materials and damaged goods before filing a claim.
6. International Shipping
6.1 Currently Unavailable: At this time, we do not offer international shipping. We only ship within India.
7. Order Changes & Cancellations
7.1 Order Changes: Once an order has been processed, we cannot change the shipping address or the items ordered. Please ensure all details are correct before completing your purchase.
7.2 Cancellations: Orders can only be cancelled within 1 hour of placing the order. After this window, we are unable to accept cancellations as the order will have been processed for shipping.
8. Customer Support
For any questions or concerns regarding shipping and delivery, please contact our customer service team:
Walnut Tree
M A Link Road Munwarabad
Near Paris Bajaj
Srinagar - 190001
Phone: 9906708801
Email: walnuttree786@gmail.com
Thank you for shopping with Walnut Tree! We appreciate your business and strive to provide you with the best service possible.
This Shipping & Delivery Policy outlines the procedures and policies for shipping dry fruits purchased from Walnut Tree on wntdryfruits.com, ensuring clear communication with customers regarding order processing, shipping rates, delivery times, and handling of damaged packages.
